The structural environment
This chapter provides the context relating to the structural environment that impacts on information management in organisations. This includes language, technological infrastructure and the legislative environment. The main areas of legislation considered relate to privacy, the protection of personal information; copyright, the ownership of information; and freedom of information, the rights of citizens to access official information. This chapter does not attempt to provide definitive discussion of these topics, but merely sets out to establish the main features of each and to highlight those features which may influence the management of information in organisations.