Organizational Assessment and Improvement in the Public Sector Workbook

Table of contents

1. Cover
2. Half Title
3. Series Page
4. Title Page
5. Copyright Page
6. Table of Contents
7. Acknowledgments
8. Introduction
9. About the Author
10. 1: Understanding Organizational Assessment
    1. Organizational Assessment and the Public Sector
       1. Understanding the Demand for Effectiveness and Efficiency
       2. What Is Organizational Assessment? (1/2)
       3. What Is Organizational Assessment? (2/2)
       4. The Benefits of Assessment
    2. Endnotes
11. 2: Determining Readiness for Assessment
    1. Consider the Source
    2. Determining Readiness for Assessment
    3. Leadership Support
    4. Timing and Agency Priorities
       1. The Election Cycle
    5. The Internal View: Workforce Climate
    6. The External View: Constituent Relations
    7. Evaluating Organizational Readiness
    8. Endnotes (1/3)
    9. Endnotes (2/3)
    10. Endnotes (3/3)
12. 3: Planning the Assessment
    1. Define the Scope of the Assessment
       1. Organizational Components
       2. Topic Areas
    2. Choosing an Assessment Model
       1. Information Gathering Models
          1. Less Structured Models
          2. Structured Self-Assessment Models
          3. Structured Assessment Processes Adapted for the Public Sector
    3. Choosing an Implementation Method
       1. Balancing the Available Time Frame with the Available Resources
       2. Methods
          1. Survey
          2. Workshop
          3. Project Team
          4. Organization-Wide Team
       3. Identifying an Individual or Team to Lead the Effort
       4. Using a Trained Facilitator
    4. Communicate Plans for the Assessment
    5. Endnotes
13. 4: Engaging Employees in the Assessment Process
    1. Engaging the Employees
       1. The Importance of People in the Information Collection Process
       2. Identifying Participating Groups and Individual Participants
          1. Horizontal Knowledge
          2. Vertical Knowledge
       3. Leader Participation
       4. How to Prepare People for Participation
    2. Endnotes
14. 5: Conducting the Assessment
    1. Stage 1: Understanding the Current State of the Organization
       1. Information Collection and Exchange
       2. Information Collection: The Organizational Profile
       3. Information Collection: The Assessment Categories
          1. How Is the Information Collected?
       4. Negotiation and Consensus Building
    2. Stage 2: Visioning and Gap Analysis
       1. Identifying Strengths and Opportunities for Improvement
    3. Endnotes
    4. PSAI Organizational Profile Worksheet
       1. A. Organizational Purpose
       2. B. Structure
       3. C. Demographics
    5. Public Sector Assessment and Improvement Worksheets
       1. Human Factors
          1. Category 1: Leadership
          2. Category 2: Constituents
          3. Category 3: Workforce Focus
       2. Operational Factors (1/2)
       3. Operational Factors (2/2)
          1. Category 4: Strategic Planning
          2. Category 5: Measurement and Analysis
          3. Category 6: Programs and Processes
          4. Category 7: Results
    6. Conducting a PSAI Assessment Workshop
    7. Managing a PSAI Assessment Using a Project Team
    8. Managing a PSAI Assessment Using an Organization-Wide Team
15. 6: Linking Assessment and Improvement
    1. Stage 3: Improvement Planning and Prioritization
       1. Prioritizing Opportunities and Identifying Projects
       2. Action Planning
    2. Stage 4: Outcomes and Feedback
       1. External Communication
       2. The Role of Change Management in Implementing Improvements
       3. The Process of Organizational Change
       4. Challenges to Change Efforts
       5. Overcoming Resistance to Change
    3. Sustaining Organizational Assessment: Lessons Learned
    4. Endnotes
16. Glossary (1/2)
17. Glossary (2/2)
18. Appendix A (1/3)
19. Appendix A (2/3)
20. Appendix A (3/3)
21. Appendix B (1/2)
22. Appendix B (2/2)
23. Appendix C
24. Assessment Resources
25. Bibliography (1/2)
26. Bibliography (2/2)
27. Index (1/3)
28. Index (2/3)
29. Index (3/3)