Organizational Behavior, 12th Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. about the authors
   1. Dr. John R. Schermerhorn, Jr.
   2. Dr. James G. (Jerry) Hunt
   3. Dr. Richard N. Osborn
   4. Dr. Mary Uhl-Bien
5. preface
6. about this book
   1. Content
   2. Ethics Focus
   3. Leadership Focus
   4. Research Focus
   5. Applications Focus
   6. Pedagogy
   7. The OB Skills Workbook
   8. New Student and Instructor Support
   9. Videos and Video Teaching Guide
   10. WileyPLUS
7. contributors
   1. Cases for Critical Thinking
   2. Experiential Exercises and Self-Assessment Inventories
8. acknowledgments
9. Brief Contents
10. Contents
11. 1 Introducing Organizational Behavior
    1. Introducing Organizational Behavior
    2. Organizations as Work Settings
    3. Management and Leadership
    4. Learning about Organizational Behavior
    5. 1 study guide
12. 2 Individual Differences, Values, and Diversity
    1. Individual Differences
    2. Personality
    3. Personality and Stress
    4. Values
    5. Diversity
    6. 2 study guide
13. 3 Emotions, Attitudes, and Job Satisfaction
    1. Understanding Emotions and Moods
    2. How Emotions and Moods Influence Behavior
    3. How Attitudes Influence Behavior
    4. Job Satisfaction and Its Importance
    5. Job Satisfaction Trends
    6. 3 study guide
14. 4 Perception, Attribution, and Learning
    1. The Perception Process
    2. Common Perceptual Distortions
    3. Perception, Attribution, and Social Learning
    4. Learning by Reinforcement
    5. 4 study guide
    6. Self-Test 4
15. 5 Motivation Theories
    1. What Is Motivation?
    2. Needs Theories of Motivation
    3. Acquired Needs Theory
    4. Equity Theory of Motivation
    5. Expectancy Theory of Motivation
    6. Goal-Setting Theory of Motivation
    7. 5 study guide
    8. Next Steps
16. 6 Motivation and Performance
    1. Motivation and Rewards
    2. Alternative Work Schedules
    3. 6 study guide
    4. Terms to Know
    5. Self-Test 6
    6. Next Steps
17. 7 Teams in Organizations
    1. Teams in Organizations
    2. Team Effectiveness
    3. Stages of Team Development
    4. Understanding Teams at Work
    5. 7 study guide
18. 8 Teamwork and Team Performance
    1. High-Performance Teams
    2. Improving Team Processes
    3. Improving Team Communications
    4. Improving Team Decisions
    5. 8 study guide
19. 9 Decision Making and Creativity
    1. The Decision-Making Process
    2. Decision-Making Models
    3. Decision-Making Traps and Issues
    4. Creativity in Decision Making
    5. 9 study guide
20. 10 Conflict and Negotiation
    1. Conflict in Organizations
    2. Conflict Management
    3. Negotiation
    4. Negotiation Strategies
    5. 10 study guide
21. 11 Communication and Collaboration
    1. The Nature of Communication
    2. Interpersonal Communication
    3. Organizational Communication
    4. Collaborative Work Environments
    5. 11 study guide
    6. Terms to Know
    7. Self-Test 11
    8. Next Steps
22. 12 Power and Politics
    1. Power and Influence
    2. Interdependence, Legitimacy, and Power
    3. Obedience
    4. Acceptance of Authority and the Zone of Indifference
    5. Sources of Power and Influence
    6. Empowerment
    7. Organizational Politics
    8. 12 study guide
23. 13 Leadership Essentials
    1. Leadership
    2. Situational Contingency Leadership
    3. Follower-Centered Approaches
    4. Inspirational and Relational Leadership Perspectives
    5. 13 study guide
24. 14 Leadership Challenges and Organizational Change
    1. Moral Leadership
    2. Shared Leadership
    3. Leadership across Cultures
    4. Leading Organizational Change
    5. 14 study guide
25. 15 Organizational Culture and Innovation
    1. Organizational Culture
    2. Functions of Organizational Culture
    3. Understanding Organizational Cultures
    4. Innovation in Organizations
    5. Managing Organizational Culture and Innovation
    6. 15 study guide
26. 16 Organizational Goals and Structures
    1. Organizational Goals
    2. Hierarchy and Control
    3. Organizing and Coordinating Work
    4. Bureaucracy and Beyond
    5. 16 study guide
27. 17 Strategy, Technology, and Organizational Design
    1. Strategy and Organizational Learning
    2. Strategy and Organizational Design
    3. Technology and Organizational Design
    4. Environment and Organizational Design
    5. Strategic Leadership of the Whole Organization
    6. 17 study guide
28. The OB Skills Workbook
    1. 1 Leadership: What People Do When They're Leading
    2. 2 Questions Frequently Asked About the Student LPI
    3. 3 Recording Your Scores
    4. 4 Interpreting Your Scores
    5. 5 Summary and Action-Planning Worksheets
29. glossary
30. self-test answers
    1. Self-Test 1
    2. Self-Test 2
    3. Self-Test 3
    4. Self-Test 4
    5. Self-Test 5
    6. Self-Test 6
    7. Self-Test 7
    8. Self-Test 8
    9. Self-Test 9
    10. Self-Test 10
    11. Self-Test 11
    12. Self-Test 12
    13. Self-Test 13
    14. Self-Test 14
    15. Self-Test 15
    16. Self-Test 16
    17. Self-Test 17
31. notes
    1. CHAPTER 1
    2. CHAPTER 2
    3. CHAPTER 3
    4. FEATURES AND MARGIN PHOTOS
    5. CHAPTER 4
    6. CHAPTER 5
    7. CHAPTER 6
    8. ENDNOTES
    9. CHAPTER 7
    10. CHAPTER 8
    11. CHAPTER 9
    12. CHAPTER 10
    13. CHAPTER 11
    14. CHAPTER 12
    15. CHAPTER 13
    16. CHAPTER 14
    17. CHAPTER 15
    18. CHAPTER 16
    19. CHAPTER 17
32. photo credits
33. organization index
34. name index
35. subject index