| Point A : With a low Level of Conflict or none, Unit Performance is low. | ||||
| Point B: With Level of conflict in the middle, Unit Performance is at its highest. | ||||
| Point C: With a High Level of Conflict, Unit Performance is low. | ||||
| Situation | Level of Conflict | Type of Conflict | Unit’s Internal Characteristics | Unit Performance Outcome |
| A | Low or none | Dysfunctional | Apathetic Stagnant Nonresponsive to change Lack of new ideas | Low |
| B | Optimal | Functional | Viable Self-critical Innovative | High |
| C | High | Dysfunctional | Disruptive Chaotic Uncooperative | Low |
Get Organizational Behavior, 17e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
