Organizational Behavior, 17e

Conflict-Resolution Techniques
Problem solving	Meeting face to face for the purpose of identifying the problem and resolving it through open discussion.
Superordinate goals	Creating a shared goal that cannot be attained without the cooperation of each of the conflicting parties.
Expansion of resources	Expanding the supply of a scarce resource (for example money, promotion, opportunities, office space).
Avoidance	Withdrawing from or suppressing the conflict.
Smoothing	Playing down differences while emphasizing common interests between the conflicting parties.
Compromise	Having each party to the conflict give up something of value.
Authoritative command	Letting management use its formal authority to resolve the conflict and then communicating ...