Implications for Managers

  • Resist the inclination to rely on generalizations; some provide valid insights into human behavior, but many are erroneous. Get to know the person, and understand the context.

  • Use metrics rather than hunches to explain cause-and-effect relationships.

  • Work on your interpersonal skills to increase your leadership potential.

  • Improve your technical skills and conceptual skills through training and staying current with OB trends like big data.

  • OB can improve your employees’ work quality and productivity by showing you how to empower your employees, design and implement change programs, improve customer service, and help your employees balance work–life conflicts.

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