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1-1 What is the importance of interpersonal skills in the workplace?
1-2 What is the definition of organizational behavior (OB)?
1-3 How does systematic study contribute to our understanding of OB?
1-4 What are the major behavioral science disciplines that contribute to OB?
1-5 Why are there so few absolutes in OB?
1-6 What are the challenges and opportunities for managers in using OB concepts?
1-7 What are the three levels of analysis in our OB model?
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