4 Emotions and Moods

A poster of the movie The Interview.

Source: Jim Ruymen/UPI/Landov

Learning Objectives

After studying this chapter, you should be able to:

  1. 1 Differentiate between emotions and moods.

  2. 2 Identify the sources of emotions and moods.

  3. 3 Show the impact emotional labor has on employees.

  4. 4 Describe affective events theory.

  5. 5 Describe emotional intelligence.

  6. 6 Identify strategies for emotion regulation.

  7. 7 Apply concepts about emotions and moods to ­specific OB issues.

MyManagementLab® Decorative Images Chapter Warm Up

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