4 Emotions and Moods

A poster of the movie The Interview.

Source: Jim Ruymen/UPI/Landov

Learning Objectives

After studying this chapter, you should be able to:

  1. 1 Differentiate between emotions and moods.

  2. 2 Identify the sources of emotions and moods.

  3. 3 Show the impact emotional labor has on employees.

  4. 4 Describe affective events theory.

  5. 5 Describe emotional intelligence.

  6. 6 Identify strategies for emotion regulation.

  7. 7 Apply concepts about emotions and moods to ­specific OB issues.

MyManagementLab® Decorative Images Chapter Warm Up

If your professor has chosen to assign this, go to the Assignments ...

Get Organizational Behavior, 17e now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.