Implications for Managers

  • Recognize that emotions are a natural part of the workplace and good management does not mean creating an emotion-free environment.

  • To foster effective decision making, creativity, and motivation in employees, model positive emotions and moods as much as is authentically possible.

  • Provide positive feedback to increase the positivity of employees. Of course, it also helps to hire people who are predisposed to positive moods.

  • In the service sector, encourage positive displays of emotion, which make customers feel more positive and thus improve customer service interactions and negotiations.

  • Understand the role of emotions and moods to significantly improve your ability to explain and predict your coworkers’ and others’ ...

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