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4-1 How are emotions different from moods?
4-2 What are the sources of emotions and moods?
4-3 What impact does emotional labor have on employees?
4-4 What is affective events theory?
4-5 What is emotional intelligence?
4-6 What are some strategies for emotion regulation?
4-7 How do you apply concepts about emotions and moods to specific OB issues?
Class members begin by taking out a piece of paper and recording the appropriate answer for themselves next to each of the words below. ...