Chapter Review


Go to to complete the problems marked with this icon. Decorative Images

Questions For Review

  1. 4-1 How are emotions different from moods?

  2. 4-2 What are the sources of emotions and moods?

  3. 4-3 What impact does emotional labor have on employees?

  4. 4-4 What is affective events theory?

  5. 4-5 What is emotional intelligence?

  6. 4-6 What are some strategies for emotion regulation?

  7. 4-7 How do you apply concepts about emotions and moods to specific OB issues?

Experiential Exercise The Happiness Test

Class members begin by taking out a piece of paper and recording the appropriate answer for themselves next to each of the words below. ...

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