Implications for Managers

  • Behavior follows perception, so to influence behavior at work, assess how people perceive their work. Often behaviors we find puzzling can be ­explained by understanding the initiating perceptions.

  • Make better decisions by recognizing perceptual biases and decision-­making errors we tend to commit. Learning about these problems doesn’t always prevent us from making mistakes, but it does help.

  • Adjust your decision-making approach to the national culture you’re operating in and to the criteria your organization values. If you’re in a country that doesn’t value rationality, don’t feel compelled to follow the decision-making model or to try to make your decisions appear rational. Adjust your decision approach to ensure compatibility ...

Get Organizational Behavior, 17e now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.