Chapter Review


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Questions For Review

  1. 11-1 What are the functions and process of communication?

  2. 11-2 What are the communication differences between downward, upward, and lateral communication sent through small-group networks and the ­grapevine?

  3. 11-3 What are the methods of oral communication, written communication, and nonverbal communication?

  4. 11-4 How does channel richness underlie the choice of communication method?

  5. 11-5 What is the difference between automatic and controlled processing of persuasive messages?

  6. 11-6 What are some common barriers to effective ...

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