Chapter Review

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11-1 What are the functions and process of communication?
11-2 What are the communication differences between downward, upward, and lateral communication sent through small-group networks and the grapevine?
11-3 What are the methods of oral communication, written communication, and nonverbal communication?
11-4 How does channel richness underlie the choice of communication method?
11-5 What is the difference between automatic and controlled processing of persuasive messages?
11-6 What are some common barriers to effective ...

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