A    education of, 111
action plans    elements of, 31-32
   commitment to, 99    interviews with, 32-33
   design of, 4-5, 18-19    readiness of, 33-34
   examples of, 86-89    reflection and, 72-73
   goals and, 84-85    resistance of, 18, 29-30, 33, 34, 69-71,
   importance of, 79-81       79-80
   progress and, 87, 89    self-discovery and, 39-40
   self-evaluation of, 95    types of, 25-26
   template for, 96 climate surveys, 58, 59
active listening, 39-40 coaches
advice, challenges and, 123-24    challenges of, 109, 124
advocacy, 45-46, 101-3    characteristics of, 31-32
agreements, coaching, 3, 16-17, 31, 35-37 ...

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