Introduction
Pat was an experienced, well-trained, workplace learning professional. After 20 years of successful corporate experience, she was told to add coaching to her “toolkit.” The first thing she did was buy some of the latest books on coaching. All of the books told her that active listening was important to coaching. Okay, she knew how to listen. A few of the books said that good coaches ask good questions, leaving Pat to wonder: What are good questions? When should she ask these questions? Another book advised her to maintain confidentiality while coaching. Well, obviously, this author didn’t know some of the managers in Pat’s company! ...
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