If you defer investing your time and energy until you see that you need to, chances are it will already be too late.
—Clayton Christensen
Do the right thing. Since I was young it’s been ingrained in me, which makes doing the wrong thing feel so wrong.
While I was at UPS, one long-standing policy was, “We pay our bills promptly. We do this because it is right, because it is a good business practice, and because it strengthens our reputation and our credit rating.” But in December of 2018, a vendor with whom I worked closely had a big payment due. My manager asked me to push the payment into 2019.
“I won’t do it,” I said. “It’s against our policy.”
“It is,” he said, and I saw the pain on his ...
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