About This Guide
GOALS
▶ Explain how this guide is organized to facilitate learning
▶ Set up an environment for self-paced exercises
▶ Introduce Apple Training and Certification courses and exams
This guide serves as a tour of the breadth of functionality of OS X El Capitan and the best methods for effectively supporting users of OS X systems. It is intended for both self-paced learners and those participating in an instructor-led course. This guide is the curriculum for the official Apple training course El Capitan 101: OS X Support Essentials 10.11, a three-day hands-on course that provides an in-depth exploration of how to troubleshoot on OS X El Capitan. This course is facilitated by an Apple Certified Trainer and is organized into multiple ...
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