book

OS X Support Essentials 10.11 - Apple Pro Training Series: Supporting and Troubleshooting OS X El Capitan

by Kevin M. White, Gordon Davisson

December 2015

Intermediate to advanced

936 pages

23h 59m

English

Peachpit Press

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Reference 1.1 Understand OS X El CapitanReference 1.2 Select an Installation MethodReference 1.3 Prepare to Upgrade a Previous SystemReference 1.4 Prepare the System DiskReference 1.5 Upgrade and Install OS XReference 1.6 Troubleshoot Installation IssuesExercise 1.1 Prepare a Mac for UpgradeExercise 1.2 Upgrade to OS X El CapitanExercise 1.3 Erase a Mac System and Install OS X El CapitanExercise 1.4 Verify System Installation
Reference 2.1 Use Setup AssistantReference 2.2 Manage System SettingsReference 2.3 Inspect System InformationExercise 2.1 Configure a New OS X System for ExercisesExercise 2.2 Configure an Existing OS X System for ExercisesExercise 2.3 Examine System PreferencesExercise 2.4 Download the Student Materials in a ClassroomExercise 2.5 Download the Student Materials IndependentlyExercise 2.6 Install a Configuration ProfileExercise 2.7 Examine System Information
Reference 3.1 Start Up from OS X RecoveryReference 3.2 Explore OS X Recovery UtilitiesReference 3.3 Create an OS X Recovery DiskExercise 3.1 Use OS X RecoveryExercise 3.2 Create an OS X Install Disk
Reference 4.1 Understand Automatic Software UpdateReference 4.2 Manually Install UpdatesReference 4.3 Examine Installation HistoryExercise 4.1 Manually Install Software Updates in a Classroom Exercise 4.2 Manually Install Software Updates IndependentlyExercise 4.3 Use Automatic Software Update

Reference 5.1 Understand User AccountsReference 5.2 Configure User AccountsReference 5.3 Use Parental ControlsReference 5.4 Configure Login and Fast User SwitchingExercise 5.1 Create a Standard User AccountExercise 5.2 Create a Managed User Account
Reference 6.1 Understand Home Folder ContentReference 6.2 Delete User AccountsReference 6.3 Migrate and Restore Home FoldersExercise 6.1 Restore a Deleted User Account
Reference 7.1 Change PasswordsReference 7.2 Reset PasswordsReference 7.3 Manage System Security SettingsReference 7.4 Set a Firmware PasswordExercise 7.1 Reset Account Passwords in OS X RecoveryExercise 7.2 Reset Account PasswordsExercise 7.3 Create a New KeychainExercise 7.4 Use a Firmware Password
Reference 8.1 Understand Keychain ArchitectureReference 8.2 Manage Keychain ItemsReference 8.3 Use iCloud KeychainExercise 8.1 Manage Keychains
Reference 9.1 Understand File System ComponentsReference 9.2 Mount, Unmount, and Eject DisksReference 9.3 Inspect File SystemsReference 9.4 Manage File SystemsReference 9.5 Troubleshoot File SystemsExercise 9.1 Repartition a Disk DynamicallyExercise 9.2 Erase a DiskExercise 9.3 Repair Partitions and Volumes in Target Disk ModeExercise 9.4 Repair Partitions and Volumes in OS X Recovery Mode
Reference 10.1 Understand FileVault TechnologyReference 10.2 Enable FileVaultReference 10.3 Use FileVault RecoveryExercise 10.1 Turn On FileVaultExercise 10.2 Restart a FileVault-Protected SystemExercise 10.3 Use a FileVault Recovery KeyExercise 10.4 Turn Off FileVault
Reference 11.1 Understand File System PermissionsReference 11.2 Explore Permissions for SharingReference 11.3 Manage PermissionsReference 11.4 Understand System Integrity ProtectionExercise 11.1 Create Items with Default PermissionsExercise 11.2 Test Permissions Changes
Reference 12.1 Examine Hidden ItemsReference 12.2 Examine Bundles and PackagesReference 12.3 Use File System ShortcutsReference 12.4 Use File ArchivesExercise 12.1 Navigate Hidden Items
Reference 13.1 Understand OS X System LayoutReference 13.2 Manage Font ResourcesExercise 13.1 Manage Font Resources
Reference 14.1 Understand File System MetadataReference 14.2 Use Spotlight SearchExercise 14.1 Examine File Metadata
Reference 15.1 Understand Time Machine ArchitectureReference 15.2 Configure Time MachineReference 15.3 Restore from Time MachineExercise 15.1 Configure Time MachineExercise 15.2 Restore Using Time Machine
Reference 16.1 Use the Mac App StoreReference 16.2 Understand Application EnvironmentsReference 16.3 Understand Application SecurityReference 16.4 Use Traditional Installation MethodsReference 16.5 Remove Installed SoftwareExercise 16.1 Use the Mac App StoreExercise 16.2 Use an Installer PackageExercise 16.3 Use a Drag-and-Drop InstallExercise 16.4 Remove Applications
Reference 17.1 Understand Launch ServicesReference 17.2 Use Quick LookReference 17.3 Use Auto Save and VersionsReference 17.4 Use Document LockingReference 17.5 Use iCloud DriveReference 17.6 Manage Automatic ResumeExercise 17.1 Use Alternate ApplicationsExercise 17.2 Use Auto Save and VersionsExercise 17.3 Manage Document LockingExercise 17.4 Store Documents in iCloud
Reference 18.1 Understand Applications and ProcessesReference 18.2 Manage App ExtensionsReference 18.3 Monitor Applications and ProcessesReference 18.4 Troubleshoot ApplicationsExercise 18.1 Force Applications to QuitExercise 18.2 Troubleshoot PreferencesExercise 18.3 Examine Application Diagnostics
Reference 19.1 Understand Network ConceptsReference 19.2 Understand Networks in ActionReference 19.3 Configure Basic Network SettingsExercise 19.1 Connect to a Wi-Fi NetworkExercise 19.2 Monitor Network Connectivity
Reference 20.1 Manage Network LocationsReference 20.2 Understand Network Interfaces and ProtocolsReference 20.3 Manage Network ServicesReference 20.4 Configure VPN SettingsReference 20.5 Configure Advanced Network SettingsExercise 20.1 Configure Network LocationsExercise 20.2 Configure Network Service OrderExercise 20.3 Configure VPN SettingsExercise 20.4 Advanced Wi-Fi Configuration
Reference 21.1 Troubleshoot General Network IssuesReference 21.2 Troubleshoot Using Network UtilityExercise 21.1 Troubleshoot Network Connectivity
Reference 22.1 Understand Network Services ArchitectureReference 22.2 Configure Network Service ApplicationsReference 22.3 Understand File-Sharing ProtocolsReference 22.4 Connect to File SharesReference 22.5 Troubleshoot Network ServicesExercise 22.1 Configure a Network Service AccountExercise 22.2 Use File-Sharing ServicesExercise 22.3 Troubleshoot Network Services
Reference 23.1 Enable Host-Sharing ServicesReference 23.2 Control Remote ComputersReference 23.3 Share Files via AirDropReference 23.4 Manage the Personal FirewallReference 23.5 Troubleshoot Shared ServicesExercise 23.1 Use Host-Sharing ServicesExercise 23.2 Configure the Personal Firewall
Reference 24.1 Understand Peripheral TechnologiesReference 24.2 Manage Bluetooth DevicesReference 24.3 Troubleshoot Peripheral IssuesExercise 24.1 Examine Peripherals via System Information
Reference 25.1 Understand Print System ArchitectureReference 25.2 Configure Printing and ScanningReference 25.3 Manage Print JobsReference 25.4 Troubleshoot Printing IssuesExercise 25.1 Configure PrintingExercise 25.2 Manage PrintingExercise 25.3 Troubleshoot the Printing System
Reference 26.1 Understand System InitializationReference 26.2 Understand User SessionsReference 26.3 Understand Sleep Modes, Logout, and ShutdownReference 26.4 Use Startup ShortcutsReference 26.5 Troubleshoot System InitializationReference 26.6 Troubleshoot User SessionsExercise 26.1 Examine System StartupExercise 26.2 Use Single-User Mode

Content preview from OS X Support Essentials 10.11 - Apple Pro Training Series: Supporting and Troubleshooting OS X El Capitan

Lesson 2Set Up and Configure OS X

GOALS

▶ Complete the initial configuration of an OS X system

▶ Adjust common system settings

▶ Identify and install a configuration profile

▶ Examine and verify system information

Providing competent system configuration is a primary concern of technical support personnel. This lesson focuses on both initial setup and ongoing system configuration. Preliminary OS X configuration is handled via Setup Assistant, and subsequent configuration is almost entirely handled via System Preferences and configuration profiles. Finally, this lesson introduces the tools used to gather and verify system information.