IntroductionHow This Book Came to Be
This book explores a perennial, but increasingly consequential, mystery of business and personal life—how to relate to people unlike ourselves.
Indeed, these days, the gap between different groups sometimes seems to run so deep as to be unbridgeable, particularly on hot-button political, social, and cultural issues. At their most extreme, people facing off across the deepest chasms of difference think of those on the opposite side as “Other” with a capital O. Not just different, but inferior and dangerous. Even a little scary. This process of “other-izing”—seeing the world as camps of “us” and “them”—may be the defining issue of our time.
Originally, I was supposed to have a copilot in exploring that issue. ...
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