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Contents

Acknowledgments

About the Author

Chapter 1 The Seeds of Continuous Improvement

Continuous Improvement: A Brief History for the Uninitiated

My Early Lessons in Continuous Improvement

Grandpa Harrington’s Farm

Off to the University

Benny, the Shop Steward

The Latest Wave of Improvement

Improvement Excellence™: The New Model of Improvement

Reinventing Deming’s Fourteen Points

Infrastructure: The Foundation of Continuous Improvement

Behavioral Alignment: The Bedrock beneath the Foundation

Chapter 2 Infrastructure Overview: Accelerating Continuous Improvement

A Quick Lesson on ...

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