Notes
Introduction
1. Jeremy Gutsche, Exploiting Chaos: 150 Ways to Spark Chaos During Times of Change (New York: Gotham Books, 2009).
Chapter 1
1. Liisa Välikangas, author of The Resilient Organization: How Adaptive Cultures Thrive Even When Strategy Fails, told the story of Bodie to the author in an interview, November 2010, Vienna, Austria. To learn more about Bodie, read Robert C. Likes “Mono Mills to Bodie,” Explore Historic California, June 2006, accessed December 17, 2012, http://www.explorehistoricalif.com/mono_mills.html.
2. A motive is a short melodic component, also called a motif, a cell, or a figure.
3. Nod to Gina Keating, author of Netflixed: The Epic Battle for America's Eyeballs (New York, NY: Portfolio, 2012).
4. Daniel Goleman, Working with Emotional Intelligence (1998; repr., New York: Bantam, 2000).
5. Paul Sloane, “What's the Difference between Innovation and Creativity?” Innovation Excellence (blog), last modified June 7, 2010, http://www.innovationexcellence.com/blog/2010/06/07/what-is-the-difference-between-innovation-and-creativity.
6. Norm Merritt, telephone interview by author, January 2013.
7. Dhanya Ann Thoppil, “Indian Outsourcing Firms Hire in U.S,” Wall Street Journal website, last modified August 7, 2012, http://online.wsj.com/article/SB10000872396390443517104577572930208453186.html.
8. Jeff Joerres, interview by author, July 2010, Milwaukee, WI.
9. Bruce Churchill, interview by author, November 2011, New York, NY.
10. Michael Byrne, interview ...
