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Outlook Answer Book, The: Useful Tips, Tricks, and Hacks for Microsoft Outlook® 2003 by Brian Delahunty, Tom Archer

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Purpose

7.1. What Is the Difference Between Journaling and Other Outlook Features Such As Notes and Tasks?

Notes and tasks do allow similar note-taking capabilities, but only the journal provides a means of automatically tracking your work at the contact and category levels. As an example, let's say that you have a client for whom you perform a lot of work, and you want to keep track of how many hours you spend on various events such as composing and replying to e-mails, attending meetings, and working on Office documents. With journaling, you could automate the tracking of all these events and even manually record activities such as phone calls and errands to the post office. The end result is a greater level of control over knowing just where ...

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