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Outsmart!: How to Do What Your Competitors Can’t by Jim Champy

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Chapter 8. Compete by Creating Order Out of Chaos: Partsearch Finds the Item You Need

THE YEAR IS 2001, AND YOU’VE JUST SPENT $3,000 ON A NEW BIG SCREEN TELEVISION SET. YOU’VE INVITED ALL YOUR FRIENDS OVER TO WATCH THE SUPER BOWL IN A FEW DAYS AND SHOW OFF YOUR SUPERCLEAR PICTURE—AND NOW YOU’VE LOST THE REMOTE. YOU RUN TO THE STORE WHERE YOU BOUGHT THE SET. THEY TELL YOU TO CONTACT THE DISTRIBUTOR OR THE MANUFACTURER. EITHER WAY, IT’S GOING TO TAKE A COUPLE OF WEEKS OR MORE BEFORE YOU GET A NEW REMOTE.

You can just hear the laughter as you crawl around the floor pushing buttons on the set.

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