Negotiations Walkthrough

Let’s say that you just got a call from an account manager responsible for an offshore team supporting your sustenance department:

I am so sorry, but I have to tell you that Rajesh (the main technical developer) is leaving the company, Sushma (the QA lead) will be on a maternity leave, and Ravi (second-in-command on the technical side) got typhoid fever and won’t be available for a couple of weeks, and he has also turned in his notice. I understand how you feel and am very sorry, but there is nothing I can do about it.

Wow, that’s not a fun way to start a day. Your knee-jerk reaction might be to throw the phone out the window or fire the vendor on the spot. Or you might want to take a deep breath and negotiate. ...

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