Outsourcing Dilemma: The Search for Competitiveness, The

1. The contract structure

The agreement will normally contain the following information.

The names and addresses of both parties, the dates on which the contract will start and finish and a precise description of those areas of the client’s organization to which the outsourcing agreement relates. Guidelines and, where applicable, rules for the management of the transferred service, along with a description of the responsibilities of each of the key managers. In addition, management disagreements between the parties should be anticipated and a framework should be set down for dealing with such situations. A detailed description, with full technical explanations, of all services affected by the agreement, both those being transferred and those ...