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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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How do you find the right outsourcing service provider?

Use an ideal provider profile

First of all, it is essential for the client to draw up a profile of the ideal provider before contacting anyone. What type and range of specialist skills are necessary and in what quantity? If the provider experienced any shortfall in numbers and quality of specialists once the project was underway, would you be willing for sub-contractors to be used? Do you feel it is essential for the service provider of your non-core function to have worked for clients who are direct competitors in your core functions? In other words, is it important that they understand your business? What parameters do you wish to place on the size of potential service providers – does ...

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