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Outsourcing Dilemma: The Search for Competitiveness, The by J. Brian Heywood

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Staff issues

When should you inform your staff of the potential outsourcing?

The usual answer to this question is to make the announcement as soon as you possibly can. Nevertheless, some common sense must be applied.

The process of outsourcing complex non-core functions like IT and finance can take a very long time. The time taken from outsourcing first being considered as a serious option to the actual transfer date has been known to take a year or so, with the average being at least six months. These days at least 90 per cent of organizations which decide that outsourcing is the preferred option for IT, will outsource the function within a nine to eighteen month period. With other functions like finance and HR there is a greater chance that ...

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