The in-house solutions to competitiveness – conclusions

When faced with yet another call on scarce resources to bring one or more functions up to the desired level of efficiency, senior management ought to be very firm in their dealings with the project sponsors. To start with, the business plan must take account of the anticipated life span of the systems to be implemented. If it is decided that it will be a minimum of five years before a further performance improvement could begin, then the minimum aim must be that the service is still competitive in five years’ time. If it is fair to counter that statement by asking ’How can we possibly know how competitive it will be in five years’ time?’ it must be equally fair to ask ’Why spend so much ...

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