Both the title of this book The Outsourcing Dilemma and the sub-title The Search for Competitiveness deal with the most frequently asked question in business today: ’How can we become competitive and remain competitive over all our business processes?’ My conclusion is that outsourcing is probably the answer, but it is likely to be a different type of outsourcing from what is generally practised today.

Outsourcing is not something that can be considered in isolation. It has become a major factor in commerce because the dramatic advances in technology over the last few decades have created an almost intolerable situation for everybody involved in management. Managers in all organizations must now seek to achieve maximum competitiveness ...

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