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Outsourcing IT: A Governance Guide by Rupert Kendrick

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Chapter 1. A Governance Overview

The drive towards outsourcing the IT function is a response to the emergence of a ‘new’ business environment. This new environment arises from the globalisation of world commerce and the consequent need for organisations not only to survive, but also to compete in a world-wide market.

Introduction

IT is a fundamental and essential tool for any organisation in meeting the demands of its customers in such a challenging marketplace. As important as understanding the importance of IT is the need to recognise how it should be acquired, deployed, managed and exploited for maximum business benefit and achievement of business objectives.

The traditional strategy has been to develop in-house IT facilities. However, many organisations ...

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