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Outsourcing IT: A Governance Guide by Rupert Kendrick

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Chapter 2. The In-House IT Challenge

The strategic outsourcing of IT systems is playing an increasingly significant, if not pivotal, role in the supply and delivery of goods and services.

A successful IT outsourcing process can revolutionise the performance of an organisation, increasing both its own profitability and the investment returns of its shareholders; as well as enhancing customer satisfaction and developing customer loyalty. There are clear benefits, for both the organisation and supplier, offered by outsourced IT services which are supplied efficiently and cost-effectively.

The legal sector is not always noted for its path-finding approach to the use of IT; however, lawyers are beginning to recognise the importance of strategic IT outsourcing. ...

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