Chapter 3. Outsourcing Considerations
Definition
IT outsourcing involves an organisation contracting out services to a supplier to be performed to agreed levels over a set period of time. Sometimes, it includes one or more of the organisation’s personnel, IT assets and premises being transfer to the supplier.
Outsourcing should not be confused with other expressions often used when referring to the function. Terms, such as association, arrangement or partnership, are sometimes loosely used to describe the outsourcing process. None correctly reflects the formal relationship involved in an outsourcing project.
An outsourced project creates a formal legal relationship between organisation and supplier which is governed by a contract and supported by ...
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