Chapter 4. Reaching the Decision

The challenges facing an in-house IT function were considered in the second chapter, followed by discussion of the business implications of adopting an IT outsourcing strategy from strategic, technology, compliance, operational and financial perspectives, including objectives and stakeholders’ interests.

However, before a decision to outsource is reached, there must be a clear understanding of the potential advantages and disadvantages of outsourcing the IT function.

Advantages and disadvantages are often subjective. What may be advantageous for one organisation may be disadvantageous for another and will depend on an organisation’s individual circumstances.

This chapter considers the potential advantages and disadvantages ...

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