Chapter Eleven
Letter writing
General
Historically, business letters (now also referred to as ‘snail mail’) were a formal means of business communication sent by post or courier. In many cases they have either been replaced by informal social media interaction, as we’ve seen, or by e-mail (or as attachments to e-mail), all mainly for speed. Across the world though, we do still find plenty of occasions where people like or expect to receive a paper letter. This might be for a legal or financial matter, for orders, for apologies for something that’s gone wrong, or an invitation of value, and so on.
As you are seeing you can (and must) innovate in business writing today and discard some of the things you may have been taught years ago. Yet there ...
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