11 Solve problems
Problems are the spice of life at work! They’re the situations that take us out of the day-to-day grind and give us a challenge to work on. If you’re not a confident problem-solver, of course, problems can be stressful and feel like opportunities for failure. But with the right methodology, you can turn problem-solving into a repeatable, reliable process that makes you a winner.
11.1 Problem-solving vs. troubleshooting
I want to emphasize that this chapter is about problem-solving, not troubleshooting. I do realize those terms seem to be awfully alike, though, so I want to take a moment to differentiate:
Troubleshooting, in my mind, is a technical activity. It happens when something is not working properly and you are seeking ...
Get Own Your Tech Career now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
