CHAPTER FOURMeasure Through the Windshield, Not the Rearview Mirror
This chapter focuses primarily on Key Performance Indicators, or KPIs, which I define as “the operational and financial measures that will have the greatest impact on the success (or failure) of your company.” The word operational is italicized here because operational measures are the activity-based, leading measures that actually drive financial performance and are more important in this regard than lagging, financial measures. Interestingly, these leading measures are not an area of focus in many organizations and may not even be identified. In this chapter, then, I will explore the following:
■ Why using only financial statements to “keep score” is not enough, particularly ...
Get Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
