People

Another great benefit of practicing the principles and activities outlined in this book is that you will create an organization of excellence rather than pockets of excellence. By following this path, you will create an organization of very high visibility and high accountability. This is largely because people simply cannot hide. There is a certain type of individual who really can’t tolerate high visibility. As you may have guessed, these are typically your poorest performers (and I have found this often goes hand in hand with poor attitudes). They are the people who have learned how to hide, and they often hide in “busyness.” Once the spotlight of results is shone on them, these people either rise to the occasion or simply go away. ...

Get Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.