Book description
Actionable communication and management strategies for tackling difficult workplace discussions
Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding.
Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations.
Eliminates the pain and fear that leads to procrastination of tough workplace conversations.
Reduces the harmful impacts of judgment in performance conversation
Helps managers create a culture of ownership and accountability
Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide
Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.
Table of contents
- Cover
- Praise for Painless Performance Conversations
- Title Page
- Copyright
- Dedication
- Preface
- Acknowledgments
-
Chapter 1: Be a Catalyst: Fostering Painless Performance Conversations
- The Primary Tool of Catalyst Managers
- Employees Want Meaningful Conversations
- Painless Performance Conversations Defined
- Subjects of Painless Performance Conversations
- Avoiding Performance Conversations
- Painless Performance Conversations and Painless Performance Evaluations
- What's Ahead?
- Conversation Checkpoints
- From the Field
- Next Up
- Chapter 2: Have the Guts: Tackling Performance Conversations Head On
- Chapter 3: Form Clear Expectations: Making Your List
-
Chapter 4: Share Your Expectations: Conveying a Picture of Success
- Opportunities to Talk about Expectations
- Tips for Making the Most of Expectation-Setting Opportunities
- The Sound of an Informal Expectation-Setting Opportunity
- Leading a Formal Conversation about Performance Expectations
- The Sound of a Formal Expectation-Setting Conversation
- Keeping the Conversation Going
- Conversation Checkpoints
- From the Field
- Next Up
- Chapter 5: Lead with Behavior: Separating Actions from Attitudes
- Chapter 6: Eliminate Judgment: Focusing on Performance Evidence
- Chapter 7: Inquire with Purpose: Using Curiosity to Expand Possibilities
- Chapter 8: Be Clear: Creating a Culture of Ownership
-
Chapter 9: Show Confidence: Conducting the Conversation
- Location, Location, Location
- A Development State of Mind
- Three Essential Elements of a Painless Performance Conversation
- The Painless Performance Conversation Model
- Painless Performance Conversation Planner
- Completing the Planner
- Painless Performance Conversation Example
- Conversation Checkpoints
- From the Field
- Next Up
- Chapter 10: What If?: Your Toughest Performance Conversations
- Conclusion
- Appendix
- About the Management Education Group, Inc.
- About the Author
- Index
Product information
- Title: Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions
- Author(s):
- Release date: April 2013
- Publisher(s): Wiley
- ISBN: 9781118533536
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