When developing your presentation, it is critical to prepare for the possible questions your audience may ask you during and after the presentation. This includes not only expected and regular questions but also questions that may be difficult to answer.
In the next few pages, I will provide you with a structure and format for both types of questions: regular, or straightforward, questions, and difficult, or hostile, questions.
Many presenters like to avoid the question-and-answer period following a presentation. For some presenters, this is the most dreaded part of the presentation. For others, this can be the most exciting part of the presentation. If you did a good job with your presentation, you will see your audience eagerly wanting to ask questions.
When dealing with questions, I like to use this five-step process: