Chapter 10 Observers

If a tree falls in the forest and no one is there to hear it, does it still make a sound? If a usability test is conducted and no one observes it, does it still provide value? I’m still pondering the tree conundrum, but I’m pretty sure the answer to the second question is no. The main goals of usability testing are to get information from the users about how to make the product better and to deliver that information to the people who can act upon it. A fast and efficient means of achieving that goal is to have product team members observe the usability test.

Benefits of In-Room Observers

Given 21st century technology, perhaps there will come a day when people who appear to be sitting across the table may in fact be across ...

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