Chapter Twelve. Project Quality Management
The PMBOK states that Project Quality Management must “address both the management and the product of a project.” This applies no matter what the nature of the project is or the subject matter it addresses. Project Quality Management includes “all the activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken” (PMBOK, 3rd ed). The three major processes within Project Quality Management are Quality Planning, Perform Quality Assurance, and Perform Quality Control. The three processes interact with each of the other knowledge areas, and they interact and overlap with one another, frequently ...
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