It's Monday morning and you've had a great weekend with the family. On Friday afternoon your boss told you that you would lead the use case effort for your new client, the national travel agency, Wings Over the World. Now you're having your first phone conversation with Karen, Wings' Chief Information Officer, since doing your original presentation.
You:I just got the news on Friday that we're going ahead with this. Can you tell me what you have done since my presentation three weeks ago?
Karen:Well, I was really impressed with your explanation of how use cases will help us out on this project. We've always had a lot of problems gathering our functional requirements, and this sounds like just the ...
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