158 Patterns: Information Aggregation and Data Integration with DB2 Information Integrator
model simplifies how other business applications integrate with the single view of
the customer maintained by CIIS.
CIIS is based on proven enterprise models—the Information Framework for
banking (IFW) and Insurance Application Architecture (IAA) developed by IBM in
conjunction with the banking and insurance industries.
The CIIS Business Model resolves many of the data-modeling and analysis
challenges in implementing a single view of the customer. CIIS captures for each
Involved Party
or Party the following information:
򐂰 Personal information
򐂰 Demographics and psychological graphics (buying behavior)
򐂰 Multiple roles and hierarchies
򐂰 Multiple names
򐂰 Households
򐂰 Multiple addresses, telephone numbers, e-mail IDs (contact points)
򐂰 All communications and contacts
򐂰 A history of information changes
In addition, the CIIS Business Model is enhanced with business objects that
represent key banking and insurance information that include:
򐂰 Accounts
򐂰 Account balances
򐂰 Payment schedules
򐂰 Agreements
򐂰 Registrations
򐂰 Policies
򐂰 Claims
򐂰 Resource item
CIIS technical components
The core components of CIIS are as follows:
򐂰 CIIS Data Server
The CIIS Data Server is a scalable and high-performance host-tier application
that physically consolidates customer information from many sources and
A Party is any person or organization that relates to the business.
Important: A key feature of the CIIS is that its business model can be readily
modified and customized to meet the enterprise's specific requirements. This
is achieved through the CIIS Customization Workbench described in the
following section.

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