Peak: How Great Companies Get Their Mojo from Maslow

CHAPTER FIVE

CREATING LOYALTY

Compensation is a right; recognition is a gift.

 

ROSABETH MOSS KANTER, HARVARD PROFESSOR AND AUTHOR

 

 

 

In the last half of the nineties, there was a popular TV series full of philosophical witticisms that became the talk of corporate lunchrooms, if not boardrooms. Young Boston attorney Ally McBeal, the anxious waif in a miniskirt, had a way of turning a phrase, such as “men are like gum; after you chew, they lose their flavor” or “we’re women; we have a double standard to live up to.”

If you were a fan of the show, you may recall that Ally (played by Calista Flockhart) had a therapist (played ...