Peer-to-Peer Leadership

8Real-Time Feedback and Dialogue

Sally appeared at the door of my office and wiped tears from her eyes with a tissue. “Come in and have a seat,” I said. She sat down and tears began to flow more heavily. I handed her a box of tissues and remained silent. After a couple of minutes, she looked up and said, “Thanks for letting me come in without an appointment. I just finished my performance review with Sarah Jane, and I’m so upset.” She began to recount her experience of the meeting. “Sarah Jane told me that others had reported to her that my performance was poor and my attitude was not good. I’m blown away! I had no idea what she was talking about. Last year, Jim was my supervisor, and my performance review was excellent. None of my ratings were ...