People and Self Management

9Managing individuals

Learning objectives

On completion of this chapter you will be able to:

•   appreciate the complexity of individual behaviour and personality

•   explain personality dimensions

•   understand the term ‘transactional analysis’

•   explain the Parent, Adult and Child ego states

•   analyse and classify ‘transactions’

•   recognize the need for adult transactions in the workplace

•   appreciate the importance of self-knowledge as a first step to understanding others

•   describe and draw a basic model of motivation

•   understand and explain Maslow's and Herzberg's motivational models

•   understand and explain McGregor's Theory X and Theory Y

•   explain the Expectancy Theory

•   recognize the signs of a motivated and demotivated ...