12Managing change
Learning objectives
On completion of this chapter you will be able to:
• understand the importance of developing the skills to manage change
• identify the external forces which drive internal changes
• appreciate why people resist change
• understand the positive aspects of change
• describe the stages of introducing change
• use techniques to overcome resistance to change
• create an atmosphere in which change is accepted and even welcomed.
Introduction
The management of change has become one of the most important aspects of a manager's job. You will only be a good manager if you can manage change. The only certainty today is that everything is constantly changing. You need to have the skills and knowledge to manage ...
Get People and Self Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
