People-Centric Skills, 2nd Edition

CHAPTER 6Influencing Change Throughout Any Business

DALTON DELIVERS ONE of his signature courses on how to look for deficiencies and continually improve any business process. He starts the presentation with the importance of communication throughout any organization, highlighting the foundation of a successful corporate culture: transparent, continuous communication.

PEOPLE-CENTRIC SKILLS IN THIS CHAPTER

• The importance of transparent communication when building trust
• How often, with whom, and when to communicate during change management
• Ramifications of not communicating effectively
• Combatting Natural Reactions to Change

KEY WORDS

• Influence
• Change Management
• Transparent Communication
• Continuous Communication
• Corporate Silos
• Building Resiliency

This was a rare treat for Dalton. Treats are all relative, so while sitting in Dallas traffic was never a treat, the ability to drive to work was, without a doubt, a treat. Additionally, the ability to drive his car for a few days was a rare treat, indeed. He had recently turned in his leased Lexus LS 460 for a brand-new Kia Telluride. He loved his Lexus but the Kia was very nice and he needed more space when driving the kids and taking Caleb to his out of town soccer games.

Today, Dalton was driving downtown to a new client who had found him through referrals from other clients. Dalton's business was very dependent on referrals and he was extremely thankful for a strong, loyal client base. Through the 55-minute drive that, without ...