People-Centric Skills, 2nd Edition

CHAPTER 11Coaching and Mentoring, Revisited

DALTON COACHED AUSTIN and assists him in delivering feedback to David Allison, a direct report he has struggled with since Austin's promotion to vice president. Dalton helps Austin deliver delicate feedback to make sure he and David are aligned moving forward.

PEOPLE-CENTRIC SKILLS IN THIS CHAPTER

• What a Combined Coaching and Mentoring Approach Looks Like
• How to Deliver Contentious Feedback
• Use of Silence

KEY WORDS

• Coaching
• Mentoring
• Feedback
• Feedback Sandwich
• Constructive Criticism

At Kelli's request, Dalton hung around another evening so he could join Austin in chatting with David on Friday morning. He switched to a flight around lunch, which was aggressive, but he had to get home for the weekend. With the time change, Dalton would not be home until after 7:00 pm and it was his weekend with the kids. He hated traveling on Fridays, but he acquiesced to his clients—specifically Kelli. He liked Austin and wanted to be there to help and support him. In the back of his mind he also thought that if this went as well as anticipated, there should be plenty of add-on work as well. As an added bonus, the only seat he could move to on the new flight was already in first class. He traveled in first most of the time due to his status on American Airlines, but it was really nice not having to wait on an upgrade. He was Executive Platinum and was still trying to figure out how to get to Concierge Key.

He did not find out about this change ...