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People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals by Danny M. Goldberg, Manny Rosenfeld

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CHAPTER 2 Agreeing to the Plan

MATT PICKED UP his cell phone and, knowing the quirkiness of its speech recognition program, very carefully enunciated: “Call Dalton's mobile.” In a mechanical, but disturbingly feminine voice, his phone acknowledged the command. Matt was relieved, as always, when his phone actually understood him. He chuckled to himself as he remembered getting the toy store, “Doll Town,” the last time he asked his smart phone to call “Dalton.”

Dalton's ever-cheerful voice came on. “Hi, Matt, what's up, my friend? Are we still on for this morning's session with your team?”

“Hi, Dalton. Yes, we're on, but I'm hoping for a short private discussion before you get here. Do you have a few minutes? There are specific reasons why I wanted you involved in this risk assessment effort, but we haven't had a chance to discuss them in detail.”

Dalton replied, “Of course, let's talk; the more I understand the situation, the better I'll be able to help.”

Matt continued, “The last time we had a full Audit Leadership Team meeting, with our international managers in town, we had a difficult situation. I'm sure you remember what Meghan is like. She's brilliant, hardworking, dedicated, and focused on doing the best for MultiCrown. I'm very supportive of her and think she has what it takes to potentially grow to be an executive for MultiCrown. However, she's ...

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