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People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals by Danny M. Goldberg, Manny Rosenfeld

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CHAPTER 6 Team Dynamics: Setting the Foundation for Success

DALTON AND LINDA arrived at 7:00 A.M. at Matt's office, escorted by Lila. All four simultaneously mumbled a sleepy “Good morning.”

Matt waved Dalton and Linda in and indicated his small table on the side of his office and said, “Thanks, Lila! I think we will need lots of coffee today. Dalton and Linda, thanks for coming in so early to plan the launch of the R&M audit development team. I have back-to-back meetings today, so, this is all of my availability for the day.”

After shaking hands with Matt, Dalton sat down, adjusted his vest, rummaged through his bag, and handed Linda and Matt a document. “Since our time is limited, let's jump right in. Linda, as we discussed last time, today we'll focus on the skills you will need to launch your team next week. You did attend my P-C Skills class where we covered teaming at a high level; today, I plan to expound upon it. This document is what I included in my class and should help you recollect some of the key points. You probably remember that I really like Tuckman's Four-Phase model on team development. He did a lot of research into understanding what teams go through and what makes teams successful. Tuckman developed the theory that there are four distinct stages of team development, and every successful team goes through them.

“The first stage ...

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